Make the right first impression
Receive all your support requests in one stream and ensure premium customer service with PayMax.
Real-time ticket flow
Track all support requests in one place, regardless of their source. Whether it’s a machine-generated event, a user call or email, or a technician in the field, all requests are consolidated into a single flow.
Ticket management
Work with requests more efficiently based on their priority status. Automatically assign a responsible operator, respond directly to the customer from the call center, and update the status of the request based on your workflow: approved, in progress, closed, etc.
Automatic ticket creation
Receive tickets directly into the ticket flow based on events, errors, or alerts from the machine.
- Get what matters. Configure different rules for machine events and get tickets based on those settings.
Stick to your SLAs
Track SLAs for each client, increase efficiency, and never miss deadlines again.
Creating internal notes
Communicate with your team internally through the application and resolve issues together before responding to customers.
View ticket history
Save time searching for information and track all actions and communications in your application history.
Navigate on the road via the mobile app
View requests, communicate with the dispatch team, and easily resolve requests on the go via the mobile app.
- Ability to manage the request from the application, add details of the breakdown and solution, time spent solving the problem, spare parts used, etc.
- The technician can view the availability of spare parts and order them directly through the app.
- The customer can sign a spare parts order or confirmation of problem resolution.
- Time tracking is the monitoring of the time it takes to resolve a problem, from the start of the route to the completion of the application.
That's not all. Easily move from problem to solution.
Learn how customer issues come to the call center and easily transform them into solutions with scheduling and dispatching in the Paymax technical center .
Build your team for success
Integrate Paymax with your existing support process and never miss an SLA again.
Advanced search
Find exactly what you need with flexible search operators and advanced filters. Save your own views to suit your needs.
Improving agent efficiency
With easy access to customer issues, history viewing, and integration with the technical center, problem resolution time is guaranteed to be reduced.
Multi-channel support
Manage email, phone, manual or automated conversations—all from one screen.
Mobile app integration
Assign the ticket directly to a technician who can view it in the Staff App and update or resolve it once the task is complete.
