Plan your next step properly
Schedule support visits with confidence. Prioritize based on urgency and required skills, and never miss your expected arrival time with Paymax.
Advanced planning
Schedule technician visits in real time based on an emergency situation or create a schedule a week in advance. View the planned route on a map and monitor all routes or explore the daily routes of a specific technician.
Intelligent dispatching
- Dispatch on receipt of an incident, 911 style. Select a technician by title and availability to resolve the emergency faster.
- Incorporate automatic driving time calculation into your decision-making process.
- Dispatch based on your team's skills or certifications required for a specific machine or issue.
Custom workflows
Enable a workflow that a technician will follow after resolving each request, or pre-define a workflow for a specific issue. For example, pre-define the steps a technician needs to take to replace a specific part on a machine.
Define actions or prompts for the technician to complete the application, such as entering a detailed response to the problem, selecting a date or a specific error type that you have defined in advance, uploading a machine image, etc.
Spare parts management
Control inventory across the entire supply chain and track spare parts inventory levels by location, warehouse, vehicle, or machine.
Reserve spare parts in advance or use the serial number tracking feature for exclusive parts.
Easily perform periodic, partial, or full inventory of a warehouse or a specific vehicle.
Mobile application designed for the field team
Empower your team with a field service app that contains all the essential information your equipment needs on the go:
- Schedule with all routes for a set day or week.
- Detailed map with all route stops and traffic information.
- Ticket details and management features.
- A list of all events on the car, recent visits and replaced parts.
- Automatic review of available and ordering of new spare parts.
